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Subscribe to donation.refunded

A previously-paid donation is refunded (full or partial) via the payment gateway.

When does donation.refunded fire?

An operator or automated refund flow successfully refunds a donation through the originating gateway. The donation row stays in the database with status='refunded'.

What developers build with it

• → Reverse the accounting entry in Tally / Zoho
• → Trigger refund-confirmation email to donor
• → Update donor CRM (lifetime value adjustment)
• → Recalculate campaign-progress totals
• → Compliance log for FCRA / 10BD reconciliation

Sample payload

The full envelope (with HMAC-SHA256 signature, delivery UUID and headers) is documented on the webhooks hub page. Below is the per-event data block for donation.refunded:

{
    "donation_id": 12345,
    "ngo_id": 7,
    "original_amount": 5000,
    "refund_amount": 5000,
    "currency": "INR",
    "gateway_refund_id": "rfnd_NYxYzAbCd5678",
    "reason": "duplicate_payment",
    "refunded_at": "2026-05-16T09:11:02+05:30"
}

Subscribe to this event

From your NGO dashboard, head to System · Webhooks · Add new. Paste your HTTPS endpoint, copy the signing secret, tick donation.refunded in the events list, save. The first matching event fires within seconds. Verify the X-Donateazy-Signature header on every request.

// PHP example - drop into your webhook receiver
$raw = file_get_contents('php://input');
$expected = hash_hmac('sha256', $raw, $WEBHOOK_SECRET);
if (! hash_equals($expected, $_SERVER['HTTP_X_DONATEAZY_SIGNATURE'] ?? '')) {
    http_response_code(401); exit;
}

$payload = json_decode($raw, true);
if ($payload['event'] !== 'donation.refunded') {
    http_response_code(202); exit; // not for this handler
}

// $payload['data'] is the block documented above.
handleDonationRefunded($payload['data'], $payload['id']);
http_response_code(200);

Often paired with

All 20 webhook events