Plain answers, no jargon

Questions people ask before signing up.

Everything you need to know about Donateazy, in simple language.

Getting started
What is Donateazy? +
Donateazy is a free tool for Indian NGOs and trusts. It helps you collect donations online, send digital receipts automatically, and generate the compliance reports you need every year, without needing any IT help or technical setup.
Is it really free? +
Yes. The core features (donations, digital receipts, NGO profile, and basic compliance) are free forever. We have a paid Pro plan for NGOs that need more capacity or advanced features, but most small and mid-size NGOs never need to upgrade.
How long does setup take? +
Most NGOs are live within a day. You register, add your organisation details, and you're ready to receive donations. We'll help you through it if you get stuck.
Do I need to be technical to use this? +
No. If you can use WhatsApp and fill a Google Form, you can use Donateazy. There's nothing to install. It works in a browser on your phone or computer.
Compliance and receipts
Will Donateazy send receipts automatically? +
Yes. When a donation is recorded, we generate a proper donation receipt with your organisation's details, amount in words, and QR verification code. The receipt is emailed to the donor automatically. If your organisation has 80G registration, the receipt includes your 80G details for the donor's tax benefit.
How does the 10BD export work? +
At the end of the financial year (before 31st May), you can download a pre-filled 10BD file from Donateazy. It has all your donor details in the format the Income Tax portal expects. You upload it directly, no data re-entry.
Does Donateazy handle FCRA compliance? +
Donateazy automatically keeps foreign donations separate from domestic donations, which is what FCRA requires. You can generate FCRA reports at any time. The legal responsibility for accurate filing still rests with your organisation, but we make it much easier.
Can I use Donateazy without 80G or 12A registration? +
Absolutely. Donateazy works for all charitable organisations, whether or not you have 80G or 12A registration. You can collect donations, issue receipts, and manage donors from day one. If you get 80G registered later, simply add the details and your receipts will automatically include them.
Payments, data, and accounts
What payment methods do donors use? +
Donors can pay by UPI (any UPI app), debit or credit card, or net banking. All payments go through Razorpay, which is one of India's most trusted payment gateways.
Is my donor data safe? +
Yes. Donor information is encrypted and stored on servers in India. We follow the DPDPA 2023. Your data belongs to your NGO. We never share or sell it.
Can I give different team members different access? +
Yes. You can add your finance team, programme managers, and volunteers as separate users. Each one sees only the parts of the system relevant to their work.
What happens to my data if I leave? +
You can export your full donor list, donation history, and compliance records at any time, as CSV and PDF files. Your data belongs to you.

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